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Email: info@prismgem.com
Toll Free: (877) PRISM GEM
Phone: (212) 920-8747
Fax: (212) 920-8535


Returns and Exchanges


We are confident that our diamonds will exceed your expectations. All our diamonds are amongst the finest out there. To reinforce your confidence in our claim, we offer a 30-day hassle free returns or exchanges.

If you need to return or exchange a diamond purchased from this site, just fill in the form below and submit online within 30 days from the day you received your diamond. We will review your return request and generate a return shipping label generally within one business day and send you by email. Simply print this label and follow the return shipping instructions given below to return the diamond to us. A full refund of your purchase amount less return shipping fee of $25 will be made to you within 7 business days from the day we receive the returned diamond.



Buy Back Guarantee


Our diamonds are one of its kind and we strongly belive that they will appreciate in value over the time. For additional comfort of our clients, we offer a one-year buy back guarantee on the diamonds sold throught this website at 85% of the original price.

If for any reason you need to sell your diamond purchased from this site within one year, you have the option of returning it to us in exchange of 85% (e.g. if you bought a diamond from us for $1000, we will buy it back for $850) of its original price. Simply, fill in the form below and submit online. We will review your return request and generate a return shipping label generally within one business day and send you by email. Simply print this label and follow the return shipping instructions given below to return the diamond to us. We will refund 85% of the original price you paid within 30 business days from the day we receive the returned diamond. An additional shipping fee of $25 will be deducted from your refund amount.



Returns Authorization and Shipping Instructions


Fill in the form below and submit online. We will review your return/BuyBack request and generate a return UPS shipping label within 24 hours and send you by email. Enclose your diamond in its original settings and jewelers box and double box-pack it (you can enclose it in a small sized UPS Express Box and then put this is a medium sized UPS Express Box). Stick the UPS return label on the outer box. Do not write anything else on the box.

Feel free to contact customer care for any questions.

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